At VK Pets LLC (“VK Pets,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or subscribe to our emails.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information you provide directly to us

• Name 
• Email address 
• Phone number 
• Shipping and billing address 
• Payment and order details 
• Any information you provide when contacting us or submitting a form 

Information collected automatically
When you visit our website, certain information may be collected automatically, such as:

• IP address 
• Browser type 
• Device information 
• Pages viewed 
• Time spent on the site 
• Referring website or source 
• Cookies and similar tracking technologies 

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders 
• Communicate with you about your order 
• Respond to customer service requests 
• Send product updates, news, and promotional emails if you subscribe 
• Improve our website, products, and customer experience 
• Detect fraud, misuse, or security issues 
• Comply with legal obligations 

3. Order Processing and Fulfillment

Orders placed through our website may be processed and fulfilled through third-party service providers, including fulfillment and logistics partners, depending on product availability and delivery needs.

4. Payments

Payment information may be collected and processed by third-party payment providers. We do not store your full payment card information on our servers.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Keep the website functioning properly 
• Remember your preferences 
• Understand how visitors use our website 
• Improve performance and user experience 
• Support analytics and marketing activities 

You can usually control cookies through your browser settings. Disabling cookies may affect certain features of the website.

6. Email Marketing

If you subscribe to our newsletter or marketing emails, we may send you updates about products, promotions, and brand news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. How We Share Information

We do not sell your personal information.

We may share your information with trusted third parties only as needed to operate our business, such as:

• Payment processors 
• Shipping and fulfillment providers 
• Website, analytics, and marketing service providers 
• Customer support tools 
• Legal or regulatory authorities when required by law 

These third parties receive only the information necessary to perform their services.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you 
• Request correction of inaccurate information 
• Request deletion of your information, where applicable 
• Opt out of marketing communications 

To make a privacy-related request, please contact us using the information below.

11. Third-Party Links

Our website may contain links to third-party websites, including Amazon or other external services. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to review their privacy policies separately.

12. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or would like to contact us regarding your personal information, please contact:

VK Pets LLC
3745 NE 171st St, Apt 76
North Miami Beach, FL 33160
United States

Email: info@vkpets.com
Phone: (305) 209-3209
Support Hours: 9:00 AM – 6:00 PM