Effective Date: April 6, 2026

Welcome to VK Pets. These Terms of Service (“Terms”) govern your use of our website and any purchases made through our store operated by VK Pets LLC (“VK Pets,” “we,” “our,” or “us”).

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Use of Our Website

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you are using the site with the consent of a parent or legal guardian.

You agree not to use our website for any unlawful or unauthorized purpose, or in any way that could damage, disable, or impair the website or interfere with any other party’s use of the site.

2. Products and Services

We make every effort to display our products as accurately as possible, including descriptions, images, and colors. However, we do not guarantee that product descriptions, images, colors, or other content on the site will always be completely accurate, current, or error-free.

We reserve the right to modify, discontinue, or limit the sale of any product at any time without notice.

3. Pricing and Availability

All prices shown on the website are listed in U.S. dollars unless otherwise stated.

We reserve the right to change prices at any time without notice. Product availability may also change at any time. We may limit quantities purchased per order, per household, or per customer where necessary.

4. Orders

When you place an order through our website, you agree that all information you provide is accurate, complete, and current.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be fraudulent, unauthorized, or in violation of these Terms.

If we need to cancel or modify an order, we may attempt to contact you using the email address or phone number provided at checkout.

5. Payment

Payments are processed through third-party payment providers. By submitting your payment information, you represent that you are authorized to use the selected payment method.

We are not responsible for errors, delays, or issues caused by third-party payment processors.

6. Shipping and Fulfillment

We currently ship within the United States. Shipping times are estimates only and are not guaranteed.

Orders may be fulfilled and shipped through third-party fulfillment and logistics partners, including Amazon fulfillment services, depending on product availability and order destination.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Returns, refunds, and exchanges are subject to our Refund Policy. Please review that policy for details before making a purchase.

8. Account Responsibility

If customer account features are available on our website, you are responsible for maintaining the confidentiality of your account credentials and for restricting access to your device or account.

You agree to accept responsibility for all activities that occur under your account.

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, product descriptions, images, icons, layout, and design elements, is the property of VK Pets or its content suppliers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, transmit, display, or otherwise use any content from this website without our prior written permission.

10. Prohibited Uses

You may not use the site or its content:

• For any unlawful purpose 
• To violate any laws or regulations 
• To infringe upon our intellectual property rights or the rights of others 
• To submit false or misleading information 
• To upload malicious code, viruses, or harmful software 
• To interfere with the security or functionality of the website 
• To collect or track the personal information of others without authorization 

11. Third-Party Services and Links

Our website may include links to third-party websites or services, including Amazon and other platforms. We are not responsible for the content, policies, practices, or accuracy of any third-party sites or services.

Your use of third-party websites is at your own risk, and you should review their terms and policies separately.

12. Disclaimer of Warranties

This website and all products and services provided through it are offered on an “as is” and “as available” basis, unless otherwise required by law.

We do not guarantee that your use of the website will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the fullest extent permitted by law, VK Pets LLC and its owners, employees, affiliates, service providers, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, your purchase of products, or your inability to use the website or products.

In no event shall our total liability exceed the amount paid by you for the product giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless VK Pets LLC and its affiliates, officers, employees, agents, and service providers from any claim, demand, liability, damage, loss, or expense arising out of your breach of these Terms or your misuse of the website.

15. Changes to These Terms

We reserve the right to update, change, or replace these Terms at any time by posting the updated version on this page. Your continued use of the website after changes are posted constitutes your acceptance of those changes.

16. Governing Law

These Terms and any separate agreements through which we provide products or services shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles.

17. Contact Information

If you have any questions about these Terms, please contact us:

VK Pets LLC
3745 NE 171st St, Apt 76
North Miami Beach, FL 33160
United States

Email: info@vkpets.com
Phone: (305) 209-3209
Support Hours: 9:00 AM – 6:00 PM